Privacy policy

This policy explains how SES Electrical Contractors (UK) Ltd("we", "us", "our") collects, uses, shares and protects your personal information when you contact us or use this website (seselectricalcontractors.co.uk), and the rights you have. We handle your information in line with the UK GDPR and the Data Protection Act 2018.

Effective date: 12 July 2026.Last updated: 12 July 2026.

Who we are (data controller)

The data controller is SES Electrical Contractors (UK) Ltd, registered in England & Wales, of 4 Maynard Court, Fletcher Road, London W4 5AW. If you have any questions about this policy or your information, contact us at info@seselectricalcontractors.co.uk or by post at the same address.

The information we collect

When you ask us for a quote or get in touch, we may collect:

• Your details — name, email address and phone number.
• The property — the address of the property concerned (found via a postcode lookup or entered manually), and whether the enquiry is residential or commercial (and, if commercial, a company name).
• About the work — a description of the work you need, whether it's urgent, and any photos, videos or filesyou choose to attach.
• Messages — anything you send us by phone, voicemail, email, WhatsApp or SMS.
• Technical information — when you submit the form we record your IP address (for security and anti-spam), and our hosting and server logs may record standard technical data such as browser type and pages requested.

We only ask for what we need to respond to you and carry out the work.

How we use it, and our lawful basis

• Responding to your enquiry and preparing a quote — because it's necessary to take steps at your request before entering a contract, and for our legitimate interest in dealing with enquiries.
• Arranging and carrying out the work, and keeping in touch about it — to perform our contract with you.
• Issuing certificates and invoices, and keeping records— to comply with our legal and regulatory obligations.
• Protecting our website and form from spam and abuse — for our legitimate interest in keeping our services secure.
• Any marketing (we do not currently do email marketing) — only ever with your consent, which you can withdraw at any time.

We do not sell your personal information to anyone.

Who we share it with

We share your information only with the service providers that help us run the business, and only as far as needed. These currently are:

• Jobber — our job-management/CRM system, where your enquiry becomes a client and request record.
• Ideal Postcodes — UK address lookup, used only when you search for your address by postcode.
• Cloudflare — website hosting, spam protection (Turnstile) and secure storage of any files you upload.
• Hetzner — the server that runs our request form.
• Google (Gmail / Google Workspace) and Front — email, which we use to receive and manage your enquiry.

We may also disclose information where the law requires it. Some of these providers are based outside the UK (for example in the EEA, USA or Canada). Where your information is transferred abroad, it is protected by an adequacy decision or by appropriate safeguards such as the UK International Data Transfer Agreement / Standard Contractual Clauses.

Cookies and analytics

This website itself does not set any advertising or tracking cookies. To understand how the site is used we rely on Cloudflare Web Analytics, a privacy-first, cookieless service that measures aggregate figures such as page views, approximate location and the site you arrived from. It sets no cookies, does not track you across other websites, and does not collect information that identifies you personally — so it needs no consent and there's no cookie banner to click through.

When you use our request form, a small number of strictly necessary cookies may be set to keep the form working and to protect it from spam (via Cloudflare Turnstile) — these don't require consent. If we ever introduce advertising or other non-essential cookies in future, we'll ask for your consent first and update this section.

How we keep it secure

We use appropriate technical and organisational measures — including encryption of data submitted through the form, secure storage, spam protection and restricting access to those who need it — to keep your information safe.

How long we keep it

We keep your information for as long as we have a reason to — while we're dealing with your enquiry or work, for possible repeat or follow-up work, and to meet obligations tied to certificates, warranties, accounting and tax. We don't automatically delete older enquiries or records, but you can ask us to erase your information at any time (see Your rights), and we'll do so unless the law requires us to keep it.

Your rights

Under UK data protection law you have the right to:

• ask what personal information we hold and get a copy (access);
• have inaccurate information corrected;
• have your information erased in certain circumstances;
• restrict or object to how we use it;
• data portability;
• withdraw consent where we rely on it; and
• complain to the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these, contact us at info@seselectricalcontractors.co.uk. We may ask you to confirm your identity, and we'll respond within one month.

Changes to this policy

We may update this policy from time to time by publishing a new version on this page. Please check back occasionally.