Terms & conditions

These are the Terms & Conditions of SES Electrical Contractors (UK) Ltd ("we", "us", "our"). They set out the rules for using our services, what you can expect from us, and your rights and responsibilities.Last updated: 12 July 2026.

When these terms apply

Please read these terms before using our services. By using our services you agree to these terms and to our Privacy Policy (which also explains how we use cookies). The latest version always applies; we usually only update these terms when we offer a new service, change how we provide a service, or need to comply with a new legal requirement.

What we mean by "services"

"Services" means anything we offer across the work we cover — fire safety and compliance (fire alarm systems, emergency lighting, fire extinguishers, EICRs and thermographic surveys), commercial electrical service and repair, residential electrical repairs, and specialist work for churches and places of worship — including enquiries, estimates, installations, repairs, servicing, remedial works and any guarantee we give.

Definitions

• "Us / we / our" — SES Electrical Contractors (UK) Ltd.
• "You" — the customer: the person or organisation for whom we agree to carry out work and/or supply materials.
• "Tradesperson / tradespeople" — the representative(s) we appoint to carry out work.

We reserve the right to refuse or decline to undertake any work, and, at our absolute discretion, to decide which tradesperson represents us.

Quotations and estimates

All quotes and estimates are valid for 30 days from their date. If you accept after that period, we may need to re-quote. We are not obliged to provide an estimate, and we are only bound by estimates given in writing and signed by an authorised representative — not by estimates given orally or in which an obvious error has been made.

Our charges

Hourly-rate work

The total charge to you consists of:

• Labour — the time spent by the tradesperson carrying out the work, including reasonable time obtaining non-stocked materials, charged at our current hourly rates; and
• Materials we supply (with a mark-up).

You are only charged for time spent on your work; other time (for example lunch breaks) is not chargeable. All charges are subject to VAT at the prevailing rate, except where the work is zero-rated.

Fixed-price work

The total charge is given as a firm cost (obvious errors excepted), inclusive of labour and materials and subject to VAT. Where we've given you a written estimate, the total should not exceed the actual time taken by more than 20%, but may be revised if:

• you instruct us to carry out additional work not in the estimate;
• the price of materials increases after the estimate;
• further work is found to be necessary that wasn't anticipated when the estimate was prepared; or
• there was an obvious error when the estimate was prepared.

Materials

Collecting non-stock items is chargeable, but we keep it to a minimum — normally no more than 45 minutes. If it's likely to take longer, we'll let you know the reason first.

Offers and incentives

From time to time we promote offers and incentives at our discretion. These are clearly defined, including any specific terms, and may only be used together at our discretion.

Invoices and payment

When you agree for us to carry out estimated or pre-booked work, a non-refundable deposit of 50% of the total is payable immediately. We may request full payment in advance at our discretion.

On completion of the work we will invoice you, and payment is due on receipt unless you have a credit account with us by prior agreement. We reserve the right to charge interest on any overdue amount at 8% above the Bank of England base rate per year until paid in full, and to recover our reasonable costs of collecting an unpaid invoice (including where we instruct a third party to do so).

You are solely liable to pay in full unless, when you first instruct us, you tell us that you are acting on behalf of a third party.

Card payments. We may accept payment by debit or credit card. If you believe a card payment has been taken incorrectly — for example the amount isn't what you agreed, or it wasn't clear what it was for — please contact us straight away and we'll look into it.

Timekeeping

Where a date and/or time is agreed, we'll use reasonable endeavours to make sure the tradesperson attends accordingly. We accept no liability for the non-attendance or late attendance of a tradesperson, or for the late or non-delivery of materials. We won't be liable for any delay, or its consequences, caused by anything beyond our reasonable control, and we'll be entitled to a reasonable extension of time.

Cancellation

If you need to cancel or re-arrange your booking, please ensure to contact us via email, preferably with more than 48 hours' notice before the scheduled date and time.

If you cancel within 48 hours of the work being carried out or materials being supplied, you will be liable for the cost of any time and materials we've incurred, together with the profit we would have made, plus a one-hour minimum service fee. Deposits for fixed-price work are non-refundable (see Invoices and payment).

Your satisfaction

We're committed to providing a professional, high-quality service. If, after we've carried out the work, you are not wholly satisfied, you must give us written notice within 12 months. You must allow us, and our insurers, the opportunity to inspect and carry out remedial work where appropriate. If you don't notify us as set out above, we won't be liable for any defects in the work.

Our guarantee

For your peace of mind we provide a 12-month guarantee on labour carried out by an SES Electrical Contractors tradesperson, in respect of faulty workmanship only, from the date the work is completed, in addition to any manufacturer's warranty.

The guarantee becomes void if the work or item we completed or supplied is:

• subject to misuse or negligence; or
• repaired, modified or tampered with by anyone other than an SES Electrical Contractors tradesperson.

We accept no liability for, and give no guarantee of suitability for, materials supplied by you, and no liability for any consequential damage or fault. We do not guarantee work carried out on your instruction against the tradesperson's written or verbal advice. Work is only guaranteed where it was directly undertaken by us and full payment has been made; unrelated faults, or faults arising from recommended work you chose not to have done, are not guaranteed. Where we agree to work on installations of inferior quality (or over 10 years old), no warranty is given and we accept no liability for the effectiveness of that work.

Liability

We will only be liable for rectifying our own guaranteed work, and won't be responsible for any resulting damage or claims from other work that was overlooked or later requested and not carried out at the time. We won't be liable for any damage or defect resulting from work that isn't fully guaranteed, or where recommended work has not been carried out and you were told so by the tradesperson (verbally, by ticked boxes, or in our comments/recommendations). We won't be liable for any delay caused by anything beyond our reasonable control. Where a tradesperson's negligence or faulty workmanship makes us liable, we're entitled to recover those costs or damages from that tradesperson. Nothing in these terms limits any liability that cannot lawfully be limited.

Ownership of goods

Goods we supply and deliver to you or your premises remain our property until you have paid for them in full. While they remain our property, we may retake, sell or otherwise deal with them, enter premises where they are installed, stored or kept in order to recover them, and seek a court injunction to prevent you selling or disposing of them. Risk in the goods passes to you on delivery; you must insure them at replacement value and, if we ask, show us they are properly insured.

General

These terms may only be varied in writing signed by an authorised representative of ours and by you. Our terms and conditions prevail over any terms you seek to apply, and by entering into a contract with us you agree to waive the application of any of your own terms and conditions.

These terms, and all contracts between us and you, are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

Company details

SES Electrical Contractors (UK) Ltd is a company incorporated in England and Wales with registered number 07282842.

• Registered office: 4 Maynard Court, Fletcher Road, London W4 5AW.
• Main trading address: 16 Stirling Road, London W3 8DJ.
• VAT registration number: 244041738.